null

Understanding Membership Renewal Options

| Written by | Back
Doubleknot’s membership management solution makes it easy to recruit, retain, recognize and reward members at every touchpoint. When a membership enters the renewal period, members can renew or upgrade their membership in the following ways:
  • Clicking a link in an automatic renewal notification. To view and set options for a membership renewal reminder, click Notifications on the management page for the membership.
  • Checking in as a member during the renewal period. Sales Station will alert staff that the membership is in the renewal period and allow renewal by tapping the Renew button.
  • Logging on at your organization and clicking the Renew button in their profile.

Upgrade, renewal and check-in options displayed to staff in Sales Station

Member checkin with renewal options on Sales Station

Upgrade and renewal options displayed to members who log on during the renewal period

Members can upgrade and renew from their online account To select when the renewal option is presented in Sales Station and in the customer profile, follow these steps.
  1. In Constituent Management, click Utilities.
  2. Click Constituent Management Configuration. The Constituent Management Settings page is displayed.
  3. In the Membership Renewal Notice pop-up menu, select the number of days before the renewal date that you want the option to be displayed.
  4. Click Save.
If you have questions or you’re interested in adding membership management to your Doubleknot solution, let us know at  Support@doubleknot.com.

Related Articles
The New and Improved Doubleknot: 3 Key Features for 2023
It’s no secret that the management of admissions-based organizations like museums, nature centers, ...
Mastercard's 4 New Recurring Payments Rules (and What They ...
  In an ongoing initiative to drive continuity and transparency amongst merchants, customers, and ...
5 Ticketing & Registration Tips for Experiential ...
Take a second to think about the first moment that your patrons’ “experience” with your business ...
Running Your Children's Museum: How Software Can Help
Picture this: It’s a sunny autumn morning, you’ve just opened your museum’s doors, and it’s only a ...
Building an Inclusive Museum Community: A Complete Guide
For as long as museums have existed, they’ve been essential to their communities. They do more than ...
6 Ticketing Software Features to Enhance Your Museum
What does a successful day at your museum look like? Perhaps it involves a number of group tours, ...
Planning Safe Programming for Your Community This Summer
Community programming will look different this summer, but that doesn’t mean it shouldn’t happen at ...
The Small Business Guide to Corporate Social Responsibility
As a small business owner, you’ve got plenty of concerns to deal with day in and day out, from ...
Understanding and Responding to Chargebacks
A chargeback is a payment dispute where a purchaser asks the bank that issued their credit card to ...
VIDEO: "Building Donor Trust" Webinar Now Available Online
Donor cultivation in 2021 is more challenging than ever. Fundraisers must find new ways to make ...