Professional Services
Unparalleled Onboarding
Doubleknot’s implementation and support team is focused on one goal: your organization’s long-term success. Our onboarding, implementation and support services are a major factor in our year-over-year customer retention rate, which is greater than 95%.
After conducting thorough business discovery with your staff, our professional services team creates a custom implementation plan that identifies tasks, dates and milestones throughout the project. A typical implementation plan includes:
A detailed training plan to ensure that your team gains the skills and knowledge to achieve their goals
Configuration, data conversion and branding
Installation and configuration of POS hardware
Go-live launch plans
Comprehensive review and acceptance testing
Exceptional Support
Unlimited email and phone support is available from 8 AM to 8 PM ET for day-to-day business needs. After-hours and weekend support for critical-business needs is available on an on-call basis.
In addition to unlimited support, Doubleknot provides:
Free review of any event, program, membership or booking option you create to ensure that it meets your business goals and provides an optimal experience for your visitors, members and donors
Documentation and online help
Support webinars that cover new features and best practices
A bimonthly newsletter that contains announcements, information about new features, and helpful tips and tricks to ensure that our customers use Doubleknot efficiently and effectively
If your organization needs occasional hands-on help beyond standard support, you can purchase a block of additional service hours that can be used for tasks like creating events, adding booking and rental options, building registration forms and customizing reports.
Additional Support Services
If your organization needs occasional hands-on help beyond standard support, you can purchase a block of additional service hours that can be used for tasks like creating events, adding booking and rental options, building registration forms and customizing reports.
Projects that require custom software development will be quoted on a per-hour basis.