Membership Management

Doubleknot’s membership software supports your unique membership structure and makes it easy for visitors to manage preferences and renew or upgrade their memberships while enjoying members-only benefits. 

Our membership information is more accurate now, and more people are renewing, because their expiration information and the renewal process is right there online.

–Chippewa Nature Center (read the success story)

With Doubleknot's membership management software, you can:

Membership management features include: 

For members:

  • Automatic Online Benefits: After logging in, members will automatically receive the entitlements for their membership level such as discounts and priority registration. Learn more about Doubleknot's integrated discounts and promotions. 
  • Gift Memberships: Gift memberships and renewals can be purchased online, and customers can send a personalized message to the recipient immediately or on a specific date in the future.
  • Membership Card Options. Membership cards can be printed at home, displayed on any smartphone or added to Apple Passbook®. 
  • View and Update Registrations, Reservations, Purchases and Memberships: Member purchases are organized in separate tabs by category, making it easy to view purchase history and make updates and additional payments as needed.
  • Maintain Profile and Communications Preferences: Members can view and update their user name, password, address, and other profile fields, and easily opt in or out of online and offline mailings.

For organizations: 

  • On-boarding: Automatically send a personalized welcome email or eCard when a customer signs up for a membership.
  • Event Participation History: Member participation in past events is maintained to support recordkeeping, communications, and analytics.
  • Membership Hierarchy: The flexible membership level hierarchy lets you consistently manage upgrade and downgrade rules for renewals. 
  • Renewals and Permissions Enforcement: The software automatically handles the enforcement of renewal rules, entitlements, member groups, and permissions.
  • Renewal Alerts: Set up alerts when renewal deadlines are approaching and automatically send customized renewal requests.
  • Membership Search: Administrators can search for member records by any criteria, and save searches for recurring use. Search results can be exported or used to create an on-the-fly mailing list.
  • Historical Member Directory: Doubleknot maintains a list of the prior year's membership information, which can be used to communicate with prior member or for other marketing purposes.

Doubleknot, Inc.
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 |
© 2015 Doubleknot, Inc. All rights reserved.

Doubleknot, Inc.
20665 Fourth Street, Suite 103 | Saratoga, CA | 95070
Phone (408) 971-9120 | Fax (408) 741-1000 |
© 2015 Doubleknot, Inc. All rights reserved.