Professional Services

Doubleknot’s outsourced professional services provide end-to-end configuration, management, support, and reporting for any element of our software. As a result, your staff can focus on core business operations instead of software administration.

Event Management Services

Doubleknot’s event management services cover every aspect of event creation and management, including:

  • Setup and Configuration: We work with you to understand your requirements, and configure the event and registration to your specification.
  • Promotion: We promote your event using email marketing and social media, and update event information on your web site.
  • Registration Management: In addition to online registration, we provide phone support for registrants’ questions before, during, and after registration.
  • Reporting: We provide regular reports about your event, including weekly and monthly registration and financial summaries.
  • Funds Collection: We send billing reminders and follow up with phone calls to ensure that payments are made in a timely manner.
  • Post-event Feedback: We create and distribute a survey designed to elicit honest feedback about the event, and report the results to you.

Newsletter Development and Management Services

Doubleknot can help ensure that your newsletters are professional, consistently branded, and deliver relevant, timely information to your intended audience. Our services include:

  • Design: We design a professional, visually appealing newsletter template for your organization that clearly communicates your content and branding.
  • Mailing List Management: We build and maintain a newsletter distribution list based on prior registrations, memberships, and donors and include newsletter opt-in settings on event registration, emails, and your web site. Doubleknot adheres to industry standards and best practices for sending volume email.
  • Content Creation Management: We coordinate article development with your authors to ensure that meaningful content is delivered in a timely manner. 
  • Newsletter Creation: We assemble and proofread the newsletter, confirm that all links are working and that content is correctly displayed, and coordinate the approval process.
  • Publish Newsletter: We distribute the newsletter electronically and check for opt-outs and bounced emails.
  • Reporting: Our monthly report includes readership statistics, click-through and conversion rates, and opt-outs.

Service Packages

Doubleknot also offers service packages for one-time setup of events, programs, email or newsletter templates, and surveys. 

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