Doubleknot, Inc.
20665 Fourth Street
Suite 103
Saratoga, CA  95070
Phone (408) 971-9120
Fax (408) 741-1000

 

Membership Management Software

Doubleknot’s online membership software helps organizations acquire new members and cultivate member relationships with support for members-only benefits and discounts, targeted promotions, and a comprehensive communications solution.   

Flexible and adaptable membership software:

  • Develop a deep understanding of member demographics and online purchases with
    customized member profiles and comprehensive reporting and analytics. 
  • Strengthen bonds with members through targeted and personalized communications..
  • Offer unique promotions, discounts, and entitlements based on different membership levels, such as merchandise discounts, early registration, and members-only events. 
  • Increase renewals with automatic customized renewal requests.

Membership management features for members include:

  • Automatic Online Benefits: After logging in, members will automatically receive the entitlements for their membership level such as discounts and priority registration. Online benefits are available immediately after purchasing a membership. 
  • Gift Memberships: Gift memberships and renewals can be purchased online, and customers can send a personalized email message or eCards to the recipient.
  • Membership Card Options. Membership cards can be printed at home or added to Apple Passbook®. 
  • View and Update Registrations, Reservations, Purchases and Memberships: Member purchases are organized in separate tabs by category, making it easy to view purchase history and make updates and additional payments as needed.
  • Maintain Profile and Communications Preferences: Members can view and update their user name, password, address, and other profile fields, and easily opt in or out of online and offline mailings.

Membership management features for organizations include: 

  • On-boarding: Automatically send a personalized welcome email or eCard when a customer signs up for a membership.
  • Event Participation History: Member participation in past events is maintained to support recordkeeping, communications, and analytics.
  • Membership Hierarchy: The flexible membership level hierarchy lets you consistently manage upgrade and downgrade rules for renewals. 
  • Renewals and Permissions Enforcement: The software automatically handles the enforcement of renewal rules, entitlements, member groups, and permissions.
  • Renewal Alerts: Set up alerts when renewal deadlines are approaching and automatically send customized renewal requests.
  • Membership Search: Administrators can search for member records by any criteria, and save searches for recurring use. Search results can be exported or used to create an on-the-fly mailing list.
  • Historical Member Directory: Doubleknot maintains a list of the prior year's membership information, which can be used to communicate with prior member or for other marketing purposes.
 

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