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March 10, 2017
IMPORTANT: 15 Minutes of Testing Will Save Hours of Frustration
We frequently receive calls asking us to change an event configuration after the event has opened for registration. These changes can frustrate to your constituents and create challenges for data reporting.To avoid these issues, follow this general procedure to test your event before you make it open to the public:
- Paste the event URL into a browser in which you are not logged in to Doubleknot.
- Add two of each registrant type to the registration.
- Continue the registration process. Be sure to complete each form for each registrant and for the overall registration to ensure that the right forms are being displayed at the right time.
- When you reach the shopping cart, click any Fix It items that are displayed and enter the requested information.
- If discounts can apply to this purchase, test every variation of the discount.
As you go through the process, ask the following questions:
- Did I ask for the same information twice? For example, this can happen when you ask for name and contact information in the registrant attributes and on a form. (Use registrant attributes whenever you can to simplify registration for your visitors.)
- Is there a form that should be assigned to the overall registration that's actually assigned to each registrant?
- Are any forms assigned to the wrong registrant type?
- Are required forms and fields clearly marked as required?
- Are optional forms clearly marked as not required?
- Are the correct costs displayed?
Following these simple steps will result in a better experience for your customers and staff. And remember, Doubleknot will always provide a free review of your event configuration to make sure that it’s as easy and efficient for your customers as possible. (If you want to take advantage of our free event review, we need at least three days of advance notice. Contact us at doubleknot@doubleknot.com for more information or to request a review.)
Streamlining Camp Check-In: Technologies & Best Practices
One effective way to increase satisfaction with your summer programs is to make sure that check-in doesn’t become a bottleneck, especially on the first day of camp. The traditional check-in method of looking up each camper in paper files is notoriously inefficient, especially if campers and families need to wait in long lines for staff to look up their records in paper files.
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Get kids out of line and into camp ASAP with Doubleknot. |
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For Doubleknot clients, the fastest way to handle any kind of camp or daycamp check-in is to use our Sales Station app for iOS. With Sales Station on iPads or iPhones, your summer camp staff can:
- Check in campers immediately and confirm that all of their materials were submitted.
- Help parents quickly update information (like naming an additional authorized pickup person).
- Enter and pay for last-minute changes like meal plans, before- and after-care or more sessions.
- Sell merchandise like T-shirts, hats or water bottles.
- Ask for donations.
- Collect payment for any balance due or new purchases without requiring program staff to handle cash or checks.
Sales Station is included at no additional charge with your Doubleknot subscription.
Please join us on Thursday, March 23, 2017 at 2 PM Eastern / 11 AM Pacific for a webinar on how to use this proven solution. If you and your staff aren’t already using Sales Station for camp check-in, we strongly urge that someone from your organization attend this webinar.
Streamlining Camp Check-in: Technologies & Best Practices
Date: Thursday, March 23, 2017
Time: 2 PM Eastern / 11 AM Pacific
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