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January 27, 2017
BEST PRACTICE: Scheduling Billing Reminders
Remember, you can create and schedule automatic payment reminders to registration owners with an upcoming or overdue payment for any event, program or reservation. Payment reminders are sent on the schedule you choose, and contain a custom message, information about the payment due and a link to easily pay online. The general steps to set up payment reminders are:
- In the Manage Notification Messages utility, write and save the custom reminder messages.
- On the management page for the event, program session or facility, click Notifications and set the delivery schedule and message for all reminders you’re creating for the event.
Scheduling a payment reminder for a spring event
For complete instructions, read the “Setting Payment Reminders for Events User Brief” in the Event Management section of Doubleknot’s documentation page (click User Manuals in the Feature List). Or, click Help at the top of any Doubleknot page to launch online help, and follow the link to Setting Payment Reminders for Events (located in the Event Management section).
WEBINAR: Using Enhanced Single-Page Donation Forms
Doubleknot now supports enhanced single-page donation forms that update the contents of the form based on what the user selects. For example, if one donation level includes a T-shirt, options to select T-shirt size are displayed when the visitor selects this donation level. If the next donation level includes a T-shirt and a personalized tote bag, the page will display T-shirt options and tote bag options when a visitor selects that donation level.
The contents of the page changes depending on what the user selects (click for a larger view)
In a webinar on Thursday, February 9 at 2 PM Eastern / 11 AM Pacific, we’ll show you how to create an enhanced single-page donation form and also discuss best practices for online donations.
WEBINAR: Using Enhanced Single-Page Donation Forms
Date: Thursday, February 9, 2017
Time: 2 PM Eastern / 11 AM Pacific
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