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Doubleknot Friday News
4/8/2016
Help Us Help You: How To Write a Great Support Request
When you write us with a question or an issue, we want to get you an answer as quickly as possible. If you include all the information we need in your first request, we can start investigating right away. So, if you’re reporting an issue, please be sure to include:
- Your name and contact information.
- Your organization.
- Your logon ID.
- Where the issue occurs. For example, if the issue is in Event Management, please give us the name of the event, program, program session or facility and the sub-org where the event is located.
- Whether the issue occurs when you’re logged on or not logged on.
- A step-by-step explanation of how to reproduce the issue. If you can include a screen shot, that would be great!
- Your operating system (e.g., Windows 7 or Macintosh OSX) and the browser you’re using (Internet Explorer, Chrome, or Firefox)
Remember, the more information you give us, the faster we can help you. Thanks!
WEBINAR: Ask Us Anything! A Doubleknot Q&A Forum
This time, you'll set the agenda for the webinar! On Thursday, April 28, Joe will answer any question you have about Doubleknot. Even if you don't have a specific question, you'll still learn something new at this webinar. Topics might include:
- How to use reports to improve summer program administration
- Event and facility setup
- Setting up and applying discounts and promotions
- Price groups and price schedules
- Anything you'd like to know about!
If you already have a topic in mind, please let us know at Doubleknot@doubleknot.com so we can be sure to include it.
Ask Us Anything: A Doubleknot Q&A Forum
Date: April 28, 2016
Time: 2 PM Eastern / 11 AM Pacific
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