Support Services Included with Your Subscription
The following Doubleknot services are offered free of charge with your organization’s Doubleknot subscription:

• Initial Training. Whenever your organization adds a Doubleknot module, we’ll provide comprehensive training as part of the initial startup package.
• Email and Telephone Support. Doubleknot provides unlimited email support for all trained administrators and telephone support for the primary administrator.
• Configuration Review. After your team has completed training, the Doubleknot support team will review any event, program, camp, survey, newsletter or membership that you create to ensure that the configuration meets your requirements and is easy for constituents to use. We’ll review all the settings including discounts, payment schedules, billing reminders and custom forms.
• Doubleknot Service Overview. Doubleknot is a powerful integrated tool for managing almost every aspect of your organization. When new executives, directors or senior staff come on board or after an organizational change, your staff might not realize the scope and power of Doubleknot's solutions. And, if your organization is only using one of Doubleknot’s features, you might not know what other features are available that are included with your subscription. (For example, did you know that online donations and integrated checkout donation requests are already built in to your subscription?) We will provide a customized overview and demo of your current service to introduce (or re-introduce) personnel to Doubleknot’s powerful features, explain how your organization already uses Doubleknot and discuss ways that your organization can realize additional benefits from Doubleknot’s integrated product suite.
• Interactive Webinars. Doubleknot frequently offers educational webinars on best practices, upcoming features and enhancements and other topics of interest. Attendees can ask questions that the presenter will answer in real time. (Past webinar videos are available online.)

NEW: Discount Code Report
If your organization uses the Discounts module, the new Discount Code Report delivers information about customer use of each discount code. The Discount Code Report includes:

• The total dollar amount of discounts for each discount code
• The total dollar amount of all discount codes combined
• For each discount code:
  • The registration, reservation, membership or other purchase to which the discount was applied
  • The purchaser who used the code
  • The registration or item number of the purchase
  • The total cost for the purchase after the discount
  • The total amount of the discount applied to the purchase

As with all standard Doubleknot reports, you can create and save your own customized version of the Discount Code Report. The Discount Code Report is located in the Financial Reports section of Financial Accounts.

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