Friday's Doubleknot News - Vol. 152

CUSTOMER SUCCESS: Doubleknot Online Ticket Sales a Success for
Houston Zoo’s 2013 Holiday Zoo Lights
TXU Energy Presents Zoo Lights is one of the Houston Zoo’s biggest events of the year. An attraction this popular requires careful planning for ticketing and admissions. With more than 213,000 Zoo Lights visitors, the Houston Zoo wanted to reduce the lines at the ticket booths by encouraging visitors to purchase their tickets in advance. Read more about Doubleknot’s online ticket sales solution for the Houston Zoo.  
BEST PRACTICE: Eliminate Camper Bottlenecks with Mobile Check-In
Long check-in lines are a common first-day-of-camp headache: it’s just not efficient to look up each camper in a paper roster or files. Dividing the lines into alphabetical groups can help a little, but sometimes it can seem like every kid’s last name starts with the same letter. 
Doubleknot’s mobile check-in features empower camps to speed check-in lines because any staff member can check in any camper.  And, mobile check-in is part of every Doubleknot subscription with no additional charge. To use mobile check-in for camps, follow these general steps:
  • Configure program sessions to issue a ticket. (All Doubleknot tickets automatically include a scannable QR code.) 
  • Remind parents to bring a copy of the ticket or to be prepared to display it on their smartphones. 
  • On check-in day, prepare your staff with the Doubleknot app on iOS devices or with computer-attached webcams. All they have to do is scan the QR code, and the camper is checked in! (Be sure to run through the check-in process a few times to make sure that the equipment is working properly and that your staff understands the process.) 

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Doubleknot Inc. 20665 Fourth Street, Suite 103Saratoga, CA 95070 • Phone (408) 971-9120 • Fax (408) 741-1000